Terms & Conditions

Last Updated: 18 October 2026

1. Introduction

Welcome to BERRY Coffee.

These Terms & Conditions govern your use of our website, online shop and the products and services offered by BERRY Coffee.

BERRY Coffee is an independent specialty coffee shop based in the Jewellery Quarter, Birmingham, United Kingdom. We are passionate about quality coffee, carefully selected beans, freshly baked treats and creating memorable coffee experiences.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Nothing in these terms affects your statutory rights as a consumer under UK law.

2. About BERRY Coffee

Our business contact details are:

Business Name: BERRY Coffee

Business Address: 204 Newhall Street, Jewellery Quarter, Birmingham B3 1SH, United Kingdom

Email: info.berrycoffee@gmail.com

Instagram: @berrycoffee.uk

TikTok: @berrycoffee.uk

For general enquiries, order assistance or customer support, please contact us using the email address above or through our website's Contact Us page.

3. Use of Our Website

By using our website, you agree to use it lawfully and responsibly.

You must not:

• Use our website for fraudulent or unlawful purposes.

• Attempt to interfere with its security or functionality.

• Submit false or misleading information.

• Reproduce or commercially exploit website content without permission.

• Attempt to gain unauthorised access to our systems or customer information.

We reserve the right to restrict access to our website where reasonably necessary to protect our customers, business or systems.

4. Our Products

BERRY Coffee offers a selection of specialty coffee products, including single-origin coffee beans and signature blends, alongside coffee drinks and freshly baked treats at our physical location.

Our online shop may feature products such as:

• Single-origin specialty coffee beans.

• BERRY Signature Blend.

• Seasonal coffee selections.

• Other coffee-related products introduced from time to time.

We aim to provide accurate product descriptions, including origin, roast level, tasting notes, weight and pricing.

However, coffee is a natural agricultural product. Flavour characteristics may vary slightly between harvests, roasting batches and brewing methods.

Tasting notes are intended to describe the expected flavour profile and do not guarantee that every customer will experience identical flavours.

Product availability may change without notice.

If a product is unavailable after you place an order, we will contact you to discuss an appropriate alternative or refund.

We will not substitute a materially different product without your agreement.

5. Product Prices

All prices displayed on our website are shown in British Pounds Sterling (GBP).

Prices include applicable taxes where required, unless clearly stated otherwise.

Delivery charges, where applicable, will be displayed before you complete your purchase.

We reserve the right to update product prices and promotional offers at any time.

However, once an order has been accepted, the agreed purchase price will not change unless required by law or agreed with you.

6. Orders and Order Acceptance

When placing an order through our online shop, you agree to provide accurate and complete information.

Our ordering process allows you to review your basket, delivery details and total price before submitting your order.

After placing an order, you should receive an order confirmation email.

This initial confirmation acknowledges that we have received your order. A sales contract is formed when we send confirmation that your order has been accepted or dispatched.

We may be unable to accept an order if:

• A product is unavailable.

• Payment authorisation fails.

• Delivery cannot be arranged to the requested address.

• There is a genuine pricing or product information error.

• We reasonably suspect fraudulent activity.

If payment has already been collected for an order we cannot accept, we will arrange a refund.

7. Payments

Payments made through our online shop are processed using the payment methods available at checkout.

Payment processing is handled by authorised third-party payment providers.

BERRY Coffee does not ordinarily store complete payment card details on its own systems.

You agree to provide valid payment information and confirm that you are authorised to use your chosen payment method.

Orders may only be processed once payment has been successfully authorised.

8. Shipping and Delivery

At BERRY Coffee, we take great care in preparing, packaging and dispatching every order to ensure your coffee arrives in excellent condition.

Shipping Locations

We currently offer delivery within the United Kingdom only.

Unfortunately, we do not offer international shipping at this time.

Shipping Rates

We offer simple and transparent shipping rates for all UK orders:

• Standard UK Delivery: £4.00 for orders valued at £50.00 or less.

• FREE UK Delivery on orders over £50.00.

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Delivery Times

We aim to process and dispatch orders as promptly as possible.

Estimated delivery times will be provided at checkout where available. Please note that delivery estimates may vary due to courier delays, public holidays, adverse weather conditions or other circumstances beyond our reasonable control.

Unless a different delivery period has been agreed with you, we will deliver your goods without undue delay and within 30 days of the contract being formed, in accordance with applicable UK consumer law.

Delivery Information

Customers are responsible for providing accurate and complete delivery details when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at info.berrycoffee@gmail.com.

We will do our best to assist, but we cannot guarantee that delivery details can be changed once an order has been dispatched.

Delivery Responsibility

We take care to package our products securely to help protect them during transit.

Responsibility for the goods generally passes to you when you, or someone you nominate, takes physical possession of them, in accordance with applicable UK consumer law.

If your order arrives damaged, is lost during delivery or does not arrive as expected, please contact us at info.berrycoffee@gmail.com so we can investigate and provide an appropriate resolution.

9. Cancellations and Returns

We want every BERRY Coffee customer to enjoy their purchase.

If you are not completely satisfied, please contact us so we can assist you.

Your Right to Cancel

For most non-exempt goods purchased online, UK consumers have the right to cancel their order without providing a reason within 14 days after receiving the goods.

To exercise this right, please email info.berrycoffee@gmail.com with your order details and a clear statement that you wish to cancel.

After informing us of your cancellation, you must return the relevant goods within 14 days.

Exceptions for Certain Food Products

Some products may be exempt from the statutory change-of-mind cancellation right, including:

• Fresh or highly perishable food products that are liable to deteriorate or expire rapidly.

• Certain sealed goods that are not suitable for return for health protection or hygiene reasons, once unsealed.

An exception applies only where the product meets the relevant legal conditions. Not all food products or coffee beans are automatically excluded from cancellation rights.

Return Costs

For a change-of-mind return, you will generally be responsible for the direct cost of returning goods, unless we have agreed otherwise.

We will cover reasonable return costs where required by law, including where goods are faulty or do not match their description.

Please contact us before returning goods so we can provide appropriate return instructions.

Refunds

Where you validly cancel an eligible online purchase, we will refund the amount due, including the original standard delivery charge where required by law.

Additional charges for premium delivery services may not be refundable beyond the standard delivery amount.

Refunds will be processed without undue delay and within the applicable statutory timeframe. For returned goods, we may wait until we receive the items or evidence that they have been sent back, whichever occurs first.

Any permitted reduction in refund value for excessive handling will be assessed in accordance with consumer law.

Refunds will normally be issued to the original payment method unless otherwise agreed.

10. Damaged, Faulty or Incorrect Products

We take care to ensure every order meets our quality standards.

If your order arrives damaged, faulty or incorrect, please contact us at:

info.berrycoffee@gmail.com

Include your order number, a description of the issue and photographs where helpful.

We will investigate and offer an appropriate resolution in accordance with your statutory rights, which may include a refund, replacement or another legally available remedy.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

Nothing in these Terms & Conditions limits or removes your statutory consumer rights.

11. Coffee Quality, Freshness and Storage

At BERRY Coffee, quality and consistency are central to our approach.

We recommend storing coffee beans in a cool, dry location, away from direct sunlight, moisture and strong odours.

Customers should follow any storage instructions and best-before information displayed on the product packaging.

Coffee flavour and freshness can be affected by storage conditions, grinding methods and brewing techniques.

We cannot guarantee identical tasting results across different brewing equipment or preparation methods.

This does not affect your rights if a product is faulty, damaged or incorrectly described.

12. Food Allergies and Dietary Information

We take food safety and allergen information seriously.

If you have food allergies, intolerances or specific dietary requirements, please contact us before purchasing or consuming our products.

Always read the ingredient and allergen information provided on product packaging or available through our team.

Some products may be prepared or handled in environments where allergens are present.

We encourage customers to ask for relevant allergen information so they can make informed choices.

We will provide allergen information as required by applicable food safety and labelling laws.

13. In-Store Purchases and Experiences

Our physical coffee shop provides specialty coffee, drinks, desserts and other products, subject to availability.

Menu items, ingredients, prices and opening hours may change from time to time.

Certain products may sell out during the day.

Purchases made directly inside our coffee shop may be subject to different change-of-mind cancellation rules from online distance purchases.

Your statutory rights regarding faulty or misdescribed goods remain unaffected.

14. Promotions and Special Offers

From time to time, BERRY Coffee may introduce promotional offers, discounts or seasonal campaigns.

Promotions may be subject to additional terms, including eligibility requirements, expiry dates and product availability.

Unless stated otherwise, promotional codes cannot be exchanged for cash.

We reserve the right to withdraw or amend promotions where necessary, without affecting orders already accepted under the applicable offer.

15. Intellectual Property

All original content published on our website, including the BERRY Coffee name, logo, branding, product photographs, graphics, website design and written materials, belongs to BERRY Coffee or its respective rights holders.

Such content is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes.

You must not reproduce, distribute, modify or commercially exploit our content without prior written permission or another lawful basis.

For permission enquiries, please contact info.berrycoffee@gmail.com.

16. Third-Party Links and Services

Our website may contain links to external websites or services, including social media platforms and payment providers.

These services operate independently and may have their own terms, conditions and privacy policies.

BERRY Coffee is not responsible for the content or practices of external websites that we do not control.

We recommend reviewing the relevant policies before using third-party services.

17. Privacy and Personal Information

We respect your privacy and are committed to protecting your personal information.

When you place an order, contact us or use our website, we may collect information necessary to process purchases, provide customer support and operate our services.

For further information about how we collect, use and protect personal information, please read our Privacy Policy, available on our website.

18. Website Availability

We aim to keep our website accurate, secure and accessible.

However, we cannot guarantee uninterrupted access at all times.

Temporary interruptions may occur due to maintenance, technical issues or circumstances beyond our reasonable control.

We may update website features or content where necessary.

Such changes will not affect existing contractual rights or obligations.

19. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights.

• Any other liability that cannot lawfully be excluded or limited.

Subject to these protections, BERRY Coffee is not responsible for losses that are not reasonably foreseeable or that arise solely from circumstances outside our reasonable control, to the extent permitted by law.

These terms do not restrict any rights or remedies available to you under applicable consumer protection legislation.

20. Changes to These Terms

We may update these Terms & Conditions to reflect changes to our business operations, products, website or applicable laws.

The latest version will be published on this page with an updated revision date.

Changes will not retrospectively remove rights or alter contractual terms already agreed for accepted orders, unless permitted by law or agreed with you.

We encourage customers to review these terms periodically.

21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be handled subject to the applicable jurisdiction and consumer protection rules.

If you live elsewhere in the United Kingdom, you retain any mandatory legal protections and rights to bring proceedings in the courts available to you under applicable law.

We encourage customers to contact us directly to resolve concerns before pursuing formal legal action.

22. Contact Information

If you have any questions about these Terms & Conditions, our products or an order, please get in touch.

BERRY Coffee

204 Newhall Street

Jewellery Quarter

Birmingham B3 1SH

United Kingdom

Email: info.berrycoffee@gmail.com

Instagram: @berrycoffee.uk

TikTok: @berrycoffee.uk

Our team will be happy to assist with enquiries related to our coffee, products, orders or website.